Returns Policy
Hassle-free returns, always
Returns Policy
We want you to love every piece. If something isn't right, we make it simple to return.
Log in to your Luxéor account, go to 'My Orders', select the item and click 'Request Return'. Alternatively, email us at returns@luxeor.com within 15 days of delivery.
Place the jewellery in its original box and packaging. Include the invoice and a note with your order number. Ensure the piece is unworn, unaltered, and in its original condition.
We'll arrange a doorstep pickup via our courier partner at no charge for domestic returns. For international returns, drop-off at the nearest courier point is required.
Once received, our quality team inspects the piece within 2 business days. Approved refunds are processed within 5–7 business days to your original payment method.
What is your return window?
We accept returns within 15 days of delivery for all standard pieces. Custom, engraved, or personalised items are non-returnable unless defective.
What condition must items be in?
Items must be unworn, unaltered, undamaged, and in original packaging with all certificates and tags intact. We reserve the right to reject returns that do not meet these conditions.
Are there non-returnable items?
Custom orders, engraved pieces, resized rings, gift cards, and items marked 'Final Sale' cannot be returned or exchanged.
How are refunds processed?
Refunds go back to your original payment method — UPI, card, or bank account. Store credit is also available as an alternative and is processed within 24 hours of approval.
What about exchanges?
We offer free size exchanges on rings within 30 days. For other exchanges, the original item must be returned before a new order is placed.
Damaged or wrong item?
If you've received a damaged or incorrect piece, contact us within 48 hours of delivery with photos. We'll arrange a priority replacement or full refund at no cost to you.